Greater Noida to set up 24x7 helpline for citizen services delivery

The Greater Noida authority decided to establish a 24x7 helpline centre for citizen services delivery.

The helpline will handle queries, complaints, and suggestions via telephone, SMS, WhatsApp, and email, with unique tracking numbers and status updates.

The selected agency will deploy 12 trained personnel across three shifts to ensure uninterrupted services, including holidays.

The helpline will assist citizens in accessing nearly 55 online services, including building plan submissions, lease deed execution, and land allotment.

The authority has issued a request for proposal, with August 5 as the last date for bids.