Power pains: Four in 10 UP complaints miss deadline as staff shortage hits last-mile supply

Only 59% of consumer complaints in Uttar Pradesh were resolved within the stipulated timeline, while 40.9% remained unattended beyond the deadline.

Purvanchal Vidyut Vitaran Nigam Limited (PuVVNL) recorded the worst performance, with 54.21% of complaints failing to meet the resolution timeline.

Kesco in Kanpur had 51.15% of complaints delayed, followed by Paschimanchal Vidyut Vitaran Nigam Limited (PVVNL) at 48.16%.

Dakshinanchal Vidyut Vitaran Nigam Limited (DVVNL) was the best-performing discom, with only 23.87% of complaints missing the deadline.

Consumer organizations blame an acute shortage of technical staff, worsened by discoms reducing contractual workers to cut salary costs, leading to delayed restorations and losses.