AI & TechFree Press Journal
Maharashtra FDA Launches AI-Enabled Citizen Grievance Portal With Auto-Escalation System; Check Details
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The Maharashtra FDA launched an AI-enabled citizen grievance portal accepting complaints via voice recordings or text in Marathi, Hindi, and English.
The portal automatically assigns complaints, tracks progress, and escalates unresolved cases.
The system aims to improve transparency, accountability, and faster grievance redressal across FDA-regulated sectors.
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Indian Express lineage / Mumbai daily