Hilton systems down: Website, app issues cause trouble for customers checking-in at hotels; ‘lobbies are full’

Hilton systems were down on July 31, 2026, causing issues with its website and app.

Over 1,000 complaints were logged on Downdetector about the outage.

Customers at Hilton hotels were unable to check in, with lobbies full and guests waiting.

The outage affected Hilton properties across the country, including Newark and NYC.

Hilton had not responded to the outage, with no cause or estimated resolution time provided.