Noida dog bite case: Can RWAs be held liable for ‘deficiency in service’? Consumer forum order explained

District Consumer Disputes Redressal Commission held an RWA liable for a dog bite in Kendriya Vihar-II, Sector 82, Noida.

The commission ruled that collecting maintenance charges creates a service obligation to ensure safety in common areas.

The RWA was ordered to pay ₹1 lakh compensation for deficiency in service after a resident's daughter was bitten by stray dogs.

The order establishes that residents paying maintenance charges are consumers under the Consumer Protection Act.

RWAs undertaking maintenance and security may be accountable under consumer law for failing to maintain a safe environment.