T-Mobile FCC complaint: Why customers say the carrier broke its price lock promise? Explained

T-Mobile moved some customers off older plans, sparking an FCC complaint from customer Alex Gerwer.

Gerwer says T-Mobile promised his internet price would never increase, but the carrier raised prices up to $6 per line for voice/home internet and $3 for connected devices.

T-Mobile argued the changes affect plans from the 3G/4G era and offer newer features, but Gerwer claims the response did not address the price lock promise.

Affected customers also face removal of the Kickback discount, and those who accepted terms after May 15, 2023, must resolve disputes via individual arbitration.

Gerwer’s informal FCC complaint may escalate to a formal one if he remains unsatisfied with T-Mobile’s explanation.