CCPA slaps Rs 1 lakh fine on SpiceJet for using 'dark patterns' on booking platform

CCPA fined SpiceJet Rs 1 lakh for using a pre-ticked checkbox that automatically enrolled consumers into the SpiceClub Loyalty Programme.

The inquiry was led by Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra.

The practice was classified as a 'dark pattern' under Indian consumer protection law.