Consumer panel orders dealership to pay ₹50,000 compensation to Mohali woman

Mohali district consumer disputes redressal commission directed PMG Tata (Mohali Automobiles) to pay ₹50,000 compensation to Gurpal Kaur for repeated visits to rectify defects in her Tata Nexon.

The commission rejected her plea for a vehicle replacement or refund, citing failure to prove any manufacturing defect.

Gurpal Kaur purchased a Tata Nexon XM variant from PMG Tata in July 2022 for ₹10.68 lakh and reported interior defects including loose nuts and bolts, gaps in dashboard fittings, and components falling out of place.

PMG Tata argued the vehicle was brand-new, not a demo car, and all reported issues were attended under warranty; the dealer also noted the car met with a major accident in May 2023.