Mohali: Consumer panel upholds negligence finding against hospital
The National Consumer Disputes Redressal Commission upheld a 2017 Punjab State Consumer Disputes Redressal Commission order finding Max Super Specialty Hospital and cardiologist Dr. Sudheer Saxena guilty of medical negligence.
The NCDRC dismissed the hospital and doctor's cross-appeal and declined to enhance the compensation of ₹32.94 lakh awarded by the state commission.
The case involved Rishi Gupta, who died after implantation of a cheaper double-chamber pacemaker instead of the prescribed biventricular pacemaker.
The NCDRC relied on contradictions in hospital records, including an X-ray report and nursing note, rejecting the hospital's claim of a software billing error.
The complaint against the hospital's medical superintendent, another doctor, the pacemaker manufacturer, and an insurance company was dismissed.
