TRAI revamps 'TRAI MyCall' mobile app to assess voice call quality

TRAI revamped its 'TRAI MyCall' mobile app, enabling telecom consumers to directly assess and report voice-calling experience.

The revamped app offers a 1-5 star rating for voice calls and options to report issues like call drops, echo, audio delay, cross connection, voice breaking, one party unable to hear, and long connect times.

The app includes automatic post-call feedback and a coverage test feature to assess signal strength.

Feedback from the app is provided to telecom service providers (TSPs) to identify network deficiencies and take corrective measures.

TRAI chairman Anil Kumar Lahoti encourages all mobile users to download the app and share feedback to improve telecom service quality.